en it

Complaints

Customer satisfaction as a strategic objective

Nobis is the company that always puts the customer and his complete satisfaction at the centre. In order to do this, we pay constant attention to the moment of need and have always been able to assist the Customer and devote our utmost interest to them so as never to leave them alone. In fact, it is no coincidence that Nobis is well below the average complaint rate for each type of classification.

Average response time

In the past year, average response time passed from almost 13,8 to 12,6 days

13,8 days - 2019 0%

10,4 days - 2020 0%

12,4 days - 2021 0%

Complaints per
mln €

Source: IVASS, Report on Complaints Management – 1st half 2021

  • NOBIS
  • MARKET (Italian Companies)
  • MARKET (foreign Companies)

Complaints per 10.000 policies

Source: IVASS, Report on Complaints Management – 1st half 2021

  • NOBIS
  • MARKET (Italian Companies)
  • MARKET (foreign Companies)

Complaints per mln €

Source: IVASS, Report on Complaints Management – 1st half 2021

Complaints per 10.000 policies

Source: IVASS, Report on Complaints Management – 1st half 2021