Customer satisfaction as a strategic objective
Nobis always puts Customers and their own complete satisfaction first and at the core of its business. To do this, the Company pays close attention in the time of need and it has always been able to assist customers and devote to them the utmost interest in order to never leave them alone. It is no a coincidence, that Nobis is well below the average of complaints for each classification.
Average response time
In the past year, average response time passed from almost 17 to 13 days
Complaints per
mln €
Source: IVASS, Report on Complaints Management – 1st half 2020
- NOBIS
- MARKET (Italian Companies)
- MARKET (foreign Companies)
Complaints per 10.000 policies
Source: IVASS, Report on Complaints Management – 1st half 2020
- NOBIS
- MARKET (Italian Companies)
- MARKET (foreign Companies)
Complaints per mln €
Source: IVASS, Report on Complaints Management – 1st half 2020
Complaints per 10.000 policies
Source: IVASS, Report on Complaints Management – 1st half 2020