en it

Complaints

Customer satisfaction as a strategic objective

Nobis always puts Customers and their own complete satisfaction first and at the core of its business. To do this, the Company pays close attention in the time of need and it has always been able to assist customers and devote to them the utmost interest in order to never leave them alone. It is no a coincidence, that Nobis is well below the average of complaints for each classification.

Average response time

In the past year, average response time passed from almost 17 to 13 days

17 days - Ist half 2019 0%

13 days - Ist half 2020 0%

Complaints per
mln €

Source: IVASS, Report on Complaints Management – 1st half 2020

  • NOBIS
  • MARKET (Italian Companies)
  • MARKET (foreign Companies)

Complaints per 10.000 policies

Source: IVASS, Report on Complaints Management – 1st half 2020

  • NOBIS
  • MARKET (Italian Companies)
  • MARKET (foreign Companies)

Complaints per mln €

Source: IVASS, Report on Complaints Management – 1st half 2020

Complaints per 10.000 policies

Source: IVASS, Report on Complaints Management – 1st half 2020