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Complaints

Goal: customer satisfaction

Nobis always places the customer, and their full satisfaction, at the centre. To do so, we are always focused in the time of need and have always been able to assist the customer and dedicate maximum attention to them so they are never left alone.
It’s no coincidence, in fact, that Nobis is well below the average in complaints for each type of classification.

Complaints per
€ mln in turnover

Source: IVASS, Data on Complaints Q1 2024

  • NOBIS
  • MARKET (Italian companies)
  • MARKET (Foreign companies)

Complaints per 10,000 contracts

Source: IVASS, Data on Complaints Q1 2024

  • NOBIS
  • MARKET (Italian companies)
  • MARKET (foreign Companies)

Comlaints per € mln in turnover

Source: IVASS, Data on Complaints Q1 2024

Complaints per 10,000 contracts

Source: IVASS, Data on Complaints Q1 2024